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Olaa Global Terms of Service
Effective Date: August 16, 2025
Welcome to Olaa Global!
Thank you for choosing us as your partner in your immigration journey. These Terms of Service (“Terms”) govern your use of our website and the services we provide. By using our services, you agree to these terms, so please read them carefully.
Our mission is to provide clear, compliant, and efficient visa and immigration solutions with a human-centric approach. These terms are here to ensure we have a transparent and professional relationship.
1. General Conditions & Your Agreement
By agreeing to these Terms, you confirm that you are of legal age in your country of residence and are capable of entering into a binding agreement. If you are using our services on behalf of a minor, you confirm that you have the legal authority to do so.
You agree to use our services only for lawful purposes. You understand that while we provide expert consultation and processing, the final decision on any visa or permit application rests solely with the government authorities of the respective country.
We reserve the right to refuse service to anyone at any time if there is a breach of these terms or for any other valid reason.
2. Our Services
Olaa Global provides immigration consultancy, including visa and stay permit application processing, document checking, and other related services.
- Information Accuracy: The information on our website is for general guidance. While we strive for accuracy, immigration laws and requirements change frequently. We are not liable if information on the site is not completely current. For the most accurate advice, you should rely on the personalized consultation provided by our team.
- Service & Price Modifications: We reserve the right to modify or discontinue any service at our discretion. Prices for our services are also subject to change without prior notice.
3. User Responsibilities
To ensure a successful and timely application process, you agree to:
- Provide accurate, complete, and truthful information and documentation.
- Respond to our requests for information in a timely manner.
- Inform us immediately of any changes in your circumstances that could affect your application.
Any delay or application failure resulting from inaccurate or incomplete information provided by you is your sole responsibility.
4. Data and Privacy
You understand that your personal information (excluding credit card details) may be transferred unencrypted as part of the application process. We are committed to protecting your data as described in our Privacy Policy. Credit card and payment information is always encrypted during transfer.
You agree not to reproduce, duplicate, sell, or exploit any part of our service or content without our express written permission.
5. Limitation of Liability
Olaa Global acts as a third-party agent on your behalf. We are not responsible for decisions made by government authorities, including but not limited to:
- The rejection or delay of any visa or permit application.
- The refusal of entry to a country, even with a valid visa.
- Any loss or delay caused by third-party delivery services.
Our liability is limited to the value of the service fees paid to us. We are not liable for any indirect or consequential losses, such as missed flights or lost income.
6. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the Republic of Indonesia.
7. Changes to These Terms
We reserve the right to update or change these Terms at any time. Any changes will be posted on this page, and your continued use of our services after such changes constitutes your acceptance of the new Terms.
8. Contact Information
If you have any questions about these Terms of Service, please contact us at: support@olaaglobal.com
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